Bright House Stadium

General Information & Policies

Admission
All guests entering Bright House Networks Stadium must have a valid ticket or UCF student identification card for admission unless they are younger than two years of age. Once guests enter the stadium, they may not exit and re-enter.

As you enter Bright House Networks Stadium, an attendant will scan the barcode located at the bottom of your ticket with a handheld ticket scanner. Please make sure that each person in your party presents their ticket individually.

Alcoholic Beverages
Alcoholic beverages ARE STRICTLY PROHIBITED from being brought inside Bright House Networks Stadium. No alcoholic beverages are authorized in the stadium on game day (except in the stadium suites and club lounge). Persons with alcoholic beverages may be ejected from the stadium. No refunds will be granted in these cases.

The University of Central Florida's drug and alcohol policy is set forth at: http://www.goldenrule.sdes.ucf.edu/14_Drug_Free.html. This policy states that the sale, service, possession and consumption of alcoholic beverages shall comply with state and federal laws. This policy shall remain in effect for all home football games. However, city and county ordinances and university regulations relating to open containers shall not be applicable or enforced from 7:00 AM until game start, thereby permitting alcoholic beverages to be consumed during these authorized hours only by persons 21 years of age or older. This policy only applies to the main UCF campus and not the surrounding area.

No public sale or distribution of alcohol is authorized on campus (except in permanent dining establishments). Kegs, glass containers and beer funnels are not authorized on campus.

The following activities are prohibited at all times:
(1) any rapid, excessive or irresponsible consumption of alcohol beverages.
(2) drinking contests or games or any other activities which involve the rapid and/or excessive consumption of alcoholic beverages

Possession or consumption of alcoholic beverages is prohibited by persons younger than 21 years of age. Anyone consuming alcohol must be prepared to show proof that he or she is 21 years or older.

PROMOTIONAL ACTIVITIES INVOLVING ALCOHOL OR TOBACCO ARE NOT ALLOWED ON CAMPUS AT ANY TIME.

ATMs
Six ATM machines are located throughout the Bright House Networks Stadium main concourse.

Banners, Signs, and Flags
Signs are authorized inside Bright House Networks Stadium; however, no banners, flags, signs with poles, sticks or braces are allowed.

Bus Parking
Parking for charter buses will be available on game day. All buses must be registered and possess proper credentials for admittance to campus and parking. For detailed information, please call 407-823-1588.

Cameras
No video cameras are permitted inside the stadium. Still cameras (professional) or cameras with lenses over five inches long and/or 50mm and above are also not permitted.

Chair backs, portable
Individual chair back seats are prohibited. However, chair backs seats are available for rental on a season basis by calling 1-800-510-5614 or by visiting www.knightseats.com.

Concessions
There are 11 permanent concession stands and multiple concession kiosks located throughout the stadium on the main concourse.

Disability Accommodations -- Assisted Listening Devices
Assisted Listening Devices (ALDs) are available at the stadium ticket office located outside the base of the Roth Tower - adjacent to Gate 1.

Disability Accommodations -- Parking
Parking for guests with disabilities is available in Garage D - Level 1 with proper DMV permit. Garage D is located at the intersection of Orion and Gemini boulevards. A shuttle for disabled patrons will be provided (no charge) from Garage D to Bright House Networks Stadium - Gate 13. The shuttle will be available, picking up from Gate 13, to return disabled patrons to Garage D throughout the game and postgame. Additional disabled parking spaces are available throughout the campus and all of these spaces are available on a first come/first served basis to any disabled patron displaying an authorized DMV permit; however, no shuttle service will be available for these spaces.

Disability Accommodations -- Seating
Seating for guests with disabilities is located throughout Bright House Networks Stadium on the first and second levels and on the club seating level. Customers who require special assistance are urged to make all ticket arrangements well in advance by contacting the UCF Athletics Ticket Office at 407-823-1000.

Elevators
The Roth Tower (west side of the stadium) has three elevators to accommodate club seat holders, suite holders, disabled guests, and credentialed media and staff. The east side of the stadium has one elevator to accommodate general ticket holders and disabled guests. Disabled guests will receive priority.

First Aid Rooms/Medical Services
The stadium first-aid facility is located in the northeast corner of the stadium on the main concourse adjacent to Gate 10. An additional first-aid station will be located on the main concourse across from Gate 18 (behind Section 106). Orange County Fire and Rescue teams will provide emergency medical services on the campus and in the stadium on game day. A rest/aid station staffed by Red Cross volunteers will be located in front of the UCF Arena.

Gates
All gates open 90 minutes prior to kickoff for the general public. Gates will open two hours prior to kickoff for stadium suite patrons and credentialed media/staff.

Gate 1: Roth Tower Lobby; Club Seating, Stadium Suites and Operations
Gates 2 - 9: General Fan Entrance
Gate 10: Service Entrance Only; Marching Bands, Cheerleaders, and Performers
Gate 11: General Fan Entrance, Visiting Team Will Call
Gates 12 - 14: General Fan Entrance
Gate 15: General Fan Entrance, Student Admit Resolution
Gate 16: Football Team Guests, Athletic Prospects, FHSAA Coaches Admit
Gate 17: Service Entrance Only - Vendors
Gate 18: Media (all media enter here); General Will Call; General Fan Entrance; Game Day Staff

Golf Carts/ATVs
Non-official UCF golf carts, all-terrain vehicles and utility vehicles are strictly prohibited on the UCF campus on game day. Only "official-use" golf carts are permitted and they must be properly credentialed through the university.

Guest Services
UCF is committed to providing fans the ultimate game day experience. Should you have any questions or need assistance, Guest Services Centers are located in and around Bright House Networks Stadium for your convenience.

Lost and Found
During the game, lost and found items will be taken to the Guest Services Kiosk located on the main concourse at Gate 18. Unclaimed articles will be taken to the UCF Athletics Facility and Operations Department @ 407-823-0673 shortly after the conclusion of the game.

Merchandise
Official UCF Knights Merchandise can be purchased on game day at locations inside and outside the stadium. Merchandise is also available online at www.UCFAthletics.com.

Parking (See associated link on this Web site)
There are approximately 12,000 vehicular parking spaces on the UCF campus. On game day the campus will be divided into three parking zones:

Gold Zone - Reserved Parking (by Permit Only)

Preferred parking lots and garages are located in the northeast sector of campus and are closest to Bright House Networks Stadium. Gold Zone lots require a valid football game day parking permit and are reserved for members of the Golden Knights Club, credentialed media, stadium operations personnel, and selected others (students with special permits and disabled patrons). Permits must be properly displayed at all times from the rearview mirror. All permits are limited to one parking space. Tailgating (not permitted in any parking garage) is to be confined to the area immediately behind your vehicle and shall not impede traffic flow or parking spaces for other vehicles. Preferred routing to Gold Zone parking (from the south) is via Libra Drive/Gemini Boulevard and (from the north or west) via McCulloch Road/Orion Boulevard.

Red Zone - General and Official University Business Parking

Red Zone lots are located in the south-southwest sector of campus. Parking is free and provided on a first-come, first-served basis unless otherwise designated. Preferred routing to Red Zone parking (from the south) is via Alafaya Trail/Central Florida Boulevard and (from the north or west) via Alafaya Trail/University Boulevard. Garage B is reserved for official university business.

Blue Zone - General Parking

Blue Zone lots are located in the northwest sector of campus. Parking is free and provided on a first-come, first-served basis unless otherwise designated. Preferred routing to Blue Zone parking is via Alafaya Trail/University Boulevard or Centaurus Drive.

Important Notes Regarding Parking/Traffic:

Parking for guests with disabilities is available in Garage D - Level 1 with proper DMV permit. Garage D is located at the intersection of Orion and Gemini boulevards. A shuttle for disabled patrons will be provided (no charge) from Garage D to Bright House Networks Stadium - Gate 13. The shuttle will be available, picking up from Gate 13, to return disabled patrons to Garage D throughout the game and postgame. Additional disabled parking spaces are available throughout the campus and all of these spaces are available on a first come/first served basis to any disabled patron displaying an authorized DMV permit; however, no shuttle service will be available for these spaces.
Gemini Boulevard North (from Alafaya Trail to North Orion Blvd) will be closed to all traffic from 3 hours prior to the published game start time until game start. From game start until midway through the 4th quarter, this road will be open to all traffic. This road will again be closed to all traffic from midway through the 4th quarter until 2 hours following the end of the game (or as required).
Gemini Blvd East (from Libra Drive to North Orion Blvd) will only be accessible to vehicles displaying valid Gold Zone credentials from 3 hours prior to the published game start time until game start. In general, valid credentials will only include GKC Gold Zone parking passes, SGA Gold Zone parking passes, Garage E and Garage G parking passes, handicapped parking permits and operational support vehicle passes. Permits must be properly displayed at all times from the rearview mirror. From game start until midway through the 4th quarter, this road will be open to all traffic; however this road will again be closed to non-credentialed traffic from midway through the 4th quarter until 2 hours following the end of the game (or as required).
Orion Boulevard North: Only Gold Zone patrons with valid credentials will be authorized to enter/exit the campus via Orion Boulevard (north entrance accessible from McCulloch Road) from three hours prior to kickoff until game start. In general, valid credentials will only include GKC Gold Zone parking passes, SGA Gold Zone parking passes, Garage E and Garage G parking passes, handicapped parking permits and operational support vehicle passes. Permits must be properly displayed at all times from the rearview mirror. From game start until midway through the 4th quarter, this road will be open to all traffic; however it will again be closed to non-credentialed traffic from midway through the 4th quarter until 2 hours following the end of the game (or as required)
Parking is only authorized in designated parking lots and garages. Patrons who illegally park on or along any campus roadways or in other non-designated parking areas are subject to towing and fines.
Normal university parking decals/hang tags will not be honored on football game days, except for permanently assigned campus residential housing.
Garage B (South Parking Garage) is reserved for official university business.
Post-game traffic routing will be prioritized using all available exits to expedite movement of traffic off-campus.
For more game day parking and traffic information (including maps) see "Traffic & Parking" link at www.UCFGameday.com.

RV Parking

GKC members with valid Gold Zone RV parking credentials are authorized to park in their designated Gold Zone lot (northeast of Gemini Boulevard) starting at 9:00 AM Friday morning.

All other fans are authorized to park on a first come-first served basis in Lot B7 (Red Zone) between the old Wayne Densch Sports Center and the Center for Multilingual/Multicultural Studies (Barbara Ying Center) starting at 4:00 PM Friday afternoon. Cost is $100.00 per game (or $500.00 for the season).

Overflow RV parking is authorized in the university Research Park at the Partnership II parking lot (3100 Technology Parkway) only after the primary lots are full.

RV vehicles are required to have an upwards exhaust vent attachment installed to help eliminate potentially noxious fumes affecting passengers in adjacent vehicles.

All RV occupants must register with the lot attendant upon arrival and are expected to adhere to all pertinent campus and parking lot regulations, and all tailgating guidelines. No servicing support of any type is available on campus, and all RVs must vacate university parking areas by 9:00 AM Sunday morning.

Prohibited Behavior
Unruly, threatening, or disruptive behavior, such as standing in the aisles, portals or concourses; profane or abusive language; smoking; fighting; throwing of any objects; and drunkenness, will not be tolerated and can result in ejection, arrest, and/or loss of season ticket privileges. Should you observe any type of disruptive behavior, please notify the nearest law enforcement officer or event staff person.

Prohibited Items
To ensure that all guests have a safe and enjoyable visit to Bright House Networks Stadium, guests are not permitted to bring the following items into the stadium:

Aerosol cans (hair spray, mace, pepper spray, etc.)
Horns, whistles or artificial noisemakers
Alcoholic beverages
Bags (grocery, duffle, backpacks, luggage, large bags, large purses, large camera cases, etc.) 8 1/2" x 14" x 10" is maximum size for entry
Balloons (air or helium)
Banners and flags
Balls (beach balls, footballs, baseballs, etc.)
Cans/bottles
Coolers (hard or soft sided)
Confetti or glitter
Fireworks/flares
Frisbees
Food and drink
Illegal substances
Laser pointers
Personal chair back seats
Picnic baskets
Strollers (A stroller check-in is located at Gate 18. You may be permitted to enter through any stadium gate with a stroller)
Tripods
Umbrellas
Video cameras or Camcorders
Still cameras (professional) with lenses over five inches long and/or 50mm and above
Weapons. No weapons are allowed in the Stadium. Possession of a firearm or any other weapon is strictly forbidden. Possession of such a weapon will result in immediate confiscation, ejection and possible arrest.

The following items will be permitted after inspection:

Signs (no poles, sticks or braces allowed)
Binoculars and binocular cases
Cameras and small camera cases (must comply with the camera/lens limits)
Diaper bags (only if accompanied by a child)
Small bags, purses and fanny packs (must comply with the bag limits)
Small radios (must be used with an earpiece)

Please note that all personal belongings will be subject to inspection upon entry into the stadium. Prohibited items that are discovered during security inspections at the stadium entrances must either be returned to the owner's vehicle or discarded. With an exception to children's strollers, items will not be held for later pickup. Unlawful items that are discovered during inspections are subject to being confiscated, and the person in possession of those items is subject to ejection and/or arrest.

Re-entry
Once you are admitted (ticket scanned) into Bright House Networks Stadium you may not exit the stadium and re-enter using the same ticket. If you have an emergency and must depart the stadium - stop by the Guest Services Kiosk at Gate 18 prior to your exit.

Request for Assistance
All requests for assistance and reports of disruptive behavior should be directed to the closest available event staff. Event staff personnel are positioned at each entry/exit portal throughout the stadium for your convenience.

Restrooms
Restrooms for men and women are conveniently located beneath all the stands on the main concourse. Family/Special Needs restrooms are located on the main concourse behind sections 106, 114, 125 and 133.

Security
Security for Bright House Networks Stadium and the UCF campus will be coordinated by the UCF Police Department with support from Orange County Sheriff's Office, Seminole County Sheriff's Office, Oviedo Sheriff's Department and Florida Highway Patrol. Additionally, Florida Alcoholic Beverages and Tobacco officers will be patrolling the campus. The security office for Bright House Networks Stadium is located on the main concourse adjacent to Gate 10.

Security Measures
In order to provide a safe environment for our fans, the following security measures will be in effect:

All persons entering the stadium are subject to visual inspection of all items carried into the stadium.
Searches may cause delays in entering the stadium. Gates open 90 minutes prior to kickoff, and fans are encouraged to arrive early.
Each entry gate will include "express lanes" to expedite entry for those who do not carry personal belongings. Fans are encouraged to leave their belongings in their vehicle whenever possible.
Law enforcement personnel may conduct random inspections of any vehicles parking near the stadium. Authorized UCF representatives have the right to stop any hazardous or inappropriate activities anywhere on campus, including in the stadium. Individuals conducting hazardous or inappropriate activities are subject to arrest and prosecution under applicable state and federal statutes.
Offenders' names will be forwarded to the UCF Athletics Association by the law enforcement representative reporting the citation. Offenders may be issued a warning by the UCF Athletics Association or lose their ticket privileges.
UCF students are also responsible for adhering to all Rules of Conduct as outlined in the UCF Golden Rule. Student referrals will be made to the Office of Student Conduct.

Shuttles - Students
UCF will operate student shuttles buses for all normally serviced apartment complexes (except Tivoli and Northgate due to close proximity to the stadium) on each home football game day. This means that normal UCF shuttle routes #1 through #9 (except #6) will be operating as per the schedule shown at http://ucfathletics.cstv.com/brighthouse/student-shuttles.html . The on-campus shuttle routes (Black and Gold routes) will not be operating on game day. The shuttles will run from five hours prior to the start of the game until three hours after the game ends. Note: The shuttles are designed to only handle people with light carry-on items; there is no space for large items including coolers, tents/umbrellas, lawn chairs, tables and similar types of equipment.

Shuttles - Commercial and Charter
Commercial and charter shuttles will be supported (loading/unloading) at the former Wynn-Dixie parking lot located at 1680 E. McCulloch Road, Oviedo, FL 32765-5015 (northeast corner of the Lockwood Blvd and McCulloch Road intersection). Specific scheduling and operating procedures for this facility are detailed at http://ucfathletics.cstv.com/brighthouse/com-shuttle.html. Note: Tailgating is NOT permitted at this site.

Shuttles - Disabled Patrons
UCF will transport disabled patrons on game days from Garage D (pick-up at west exit ramp - Arena side) to Bright House Networks Stadium (drop off at Gate 13). The shuttle will be available to return disabled patrons from Gate 13 back to Garage D during and after the game. The shuttles will begin operating from Garage D two (2) hours prior to kick-off.

Smoking
Smoking IS NOT PERMITTED in Bright House Networks Stadium.

Tailgating
Tailgating before and after UCF Knight football games at Bright House Networks Stadium offers a special time for reunions of family, friends and alumni, and the university is pleased to serve as host to these gatherings. Additionally, UCF is pleased to welcome all of our guests to campus. In order to ensure that everyone has a safe and memorable game day experience, please visit www.UCFGameday.com and click on the "Gameday" tab for complete information on tailgating guidelines.

Ticket Information
Assistance with any ticket issue can be obtained by contacting the UCF Athletics Ticket Office at 407-823-1000, located on the west side of Bright House Networks Stadium. Office hours are Monday - Friday 9:00 AM - 5:00 PM.

Ticket Scanning
As you enter Bright House Networks Stadium, an attendant will scan the barcode located at the bottom of your ticket with a handheld ticket scanner. Please make sure that each person in your party presents their tickets individually.

Will Call
General Public - Stadium Ticket Office (west side)
Media - Gate 18 (west side)
Player Guest - Gate 16 (south side)
Visiting Team Player Guest - Gate 11 (east side)
FHSAA Coaches Pass - Gate 16 (south side)

The General Public Will Call location will open three hours prior to kickoff and remain open through halftime. All other Will Call locations will open 90 minutes prior to kickoff and remain open through halftime. Picture identification is required to pick up Will Call tickets.